1. Acquire foundational habits for coaching and managing world-class service, including:
2. Master professionalism by learning to match their "intent" with their "style"--seeing how good habits can go bad
3. Become aware of forces underlying effective manager-coach habits--and how to embody them effectively
4. See how to match management-coaching style with an employee's need--one size does not fit all
Triaging employee performance
Applying the right COACHING TOOLS for the circumstance
Practical applications of matching coaching style with employee need
5. Learn and practice coherent communication habits, including:
6. Learn 5 ways to respect and care for employees and customers, incorporating:
7. Understand how to conduct effective one-on-one meetings with employees
4 Steps to take every time you engage an employee
Conducting 5 KEY DIALOGS to have with each employee
4 Degrees of intervention
One-on-ones with new hires
8. Commit to MANAGEMENT BEST PRACTICES that will build a culture of service and accountability
9. Create a game plan about how to practically apply the program on-the-job
* Other components can be added to address your needs.