Customer Service Training & Consulting
Put our customer service training & field-tested service excellence best practices to work for you.
OUR GOAL: Helping Organizations Grow Cultures of Service & Customer Loyalty
Delivering exceptional customer service is not about how we feel on any given day. Professional service is about how we behave! Service excellence is professional excellence. Our customer service training invites participants to higher levels of professional behavior supported by powerful professional attitudes.
Consistently professional customer service excellence not a mystery: it's commitment to personal, team and customer relations best practices.
PRAISE FROM OUR CLIENTS
"Great customer service training! I am convinced this marks a new era in our growth towards service excellence. I spent a lot of time researching various options for training... So many choices in the market just seemed hollow--just information on technique, but nothing about understanding the customer or coworker or changing behavior. You training program was informative, fun, revealing, contemporary and sincere. Thank you! I had a chance to speak with everyone and get some impressions. Everyone is on board and genuinely excited about the customer service program. One employee called it 'life changing!' This will be the cornerstone of our customer service." --COO of an East Coast Service Company
"The customer service training was life changing. I dreaded attending a Saturday session. But, it was well worth my time!"--Employee program participant
"This is the best training I've had in the 9 years I've worked at [company] and possibly the best I've ever received." --Participant in an employee program
"If you ever, ever need a reference for your class - please use me. We are still using your model. Really, it has become a cultural cornerstone for us and the way we discuss work relations." --Senior VP, international bank
"Your assistance over the past year has been well received and greatly appreciated. We have gained a tremendous amount of insight into our company as a whole. We have learned many things through your advisory sessions, forums and meetings and will utilize the tools and approaches you provided us well into the future." --President, construction company
"The Process Improvement Workshop gave us tools that saved us over $300,000 in the first three months." --Department Director, Fortune 1000 Co.
"My people told me: 'You picked the right company.' Thank you!" --Customer Service Director, West Coast
OUR OUTCOME-FOCUSED programs will highly engage participants in order to achieve lasting results by using:
1. Nationally field-tested content
2. Motivational and engaging interaction
3. Specific applications to work
4. Credible, experienced facilitators
CUSTOMIZED to your needs and environment DELIVERED ONSITE to fit your schedule
OUR EXPERIENCED FACILITATORS blend business and customer service experience with backgrounds in adult learning and organizational development expertise.
WE WORK WITH YOU to understand the impact of unseen organizational dynamics among managers, employees, teams.
THE RESULT is often unanticipated learning or organizational development solutions to impact your key metrics.
PROVEN VALUE when nationally field-tested programs and services invite your people to embrace COHERENT PROFESSIONAL BEHAVIORS powerful enough to truly energize your brand: